Ms. Anubhuti Sanghai

   
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  Non-executive Director  
(Chartered Accountant)

With over 25 years of experience in the banking domain, Ms. Sanghai heads Transaction Banking, SCF & Retail Trade Products for ICICI Bank. Prior to this she was heading Operations and Customer Service for the Bank where she was responsible for all operations of the Bank including Retail (account opening & servicing, clearing & currency management, retail lending including credit cards, secured & unsecured lending etc.), Corporate and Trade Finance Operations, Credit Middle Office, Treasury Operations & Controls, and International Operations. Further, she was also responsible for driving customer service quality and phone banking. She has been instrumental in significantly enhancing the usage of technology to decongest banking processes and to build system capabilities to meet regulatory requirements. S he has passionately driven new technology implementations including robotics and AI in the various functions that she has worked in. She has spent over 6 years in the Treasury domain and played a key role in laying the foundation of some critical controls in the Bank’s treasury, institutionalizing treasury processes and migrating core treasury systems to new platforms. In her earlier roles, she has been a part of the Product and Technology Group of the Bank where she was responsible for new system implementations, system enhancements and management.